Privacy & Cookie Policy

Last updated: Sept, 4 2025

Company: Mandos LLC

Contact: patientadvocacy@mandoshealth.com

1. Introduction

This Privacy & Cookie Policy explains how Mandos LLC (“we,” “our,” or “us”) collects, uses, and protects your information when you use our website. We are based in the United States and comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) where applicable, and international standards such as the GDPR for visitors from the EU/UK.

2. Information We Collect

• Analytics data – via Google Analytics (with opt-in) and Hotjar (only if you consent).
• Form submissions – when you contact us, we collect your name, email, and details you provide. These are sent directly to our business email.
• Newsletter sign-ups – we collect your email when you subscribe; managed via Mailchimp.
• Technical data – such as IP address, browser, and device information (collected only after consent where required).

3. How We Use Information

• To respond to enquiries you submit.
• To send newsletters if you subscribe (with the option to unsubscribe anytime).
• To analyze website performance (Google Analytics and Hotjar, only after consent).
• To improve site usability and security.

4. Cookies & Tracking

Cookies are small text files placed on your device when you visit our website.

We use the following types:

• Strictly necessary cookies – required for the site to function.
• Analytics cookies – Google Analytics and Hotjar (only after opt-in).
• Email marketing cookies – Mailchimp may use cookies to track newsletter engagement.

You can accept or reject cookies via our cookie banner or control cookies in your browser settings.

5. Third-Party Services

• Google Analytics (Google LLC, USA) – website traffic analysis.
• Hotjar (Hotjar Ltd, Malta, with US processing) – user behaviour insights.
• Mailchimp (The Rocket Science Group LLC, USA) – email newsletter management.
• Email providers – form submissions are routed directly to our company email.

6. Legal Bases & US Compliance

For EU/UK visitors, we process data based on consent (analytics, newsletter) or legitimate interest (responding to enquiries). For California residents, we do not “sell” personal data, but you have rights under the CCPA, including the right to know, delete, and opt-out of data sharing.

7. Data Retention

• Form submissions: retained as long as needed to respond.
• Newsletter data: kept until you unsubscribe.
• Analytics: retained as per Google/Hotjar settings (up to 26 months).

8. Your Rights

Depending on where you live, you may have rights to: access, correct, or delete your data; withdraw consent at any time; opt out of cookies and analytics; or lodge a complaint with your data authority. For CCPA residents: you may request disclosure or deletion of your personal data by contacting us.

9. Security

We use reasonable administrative, technical, and physical measures to protect your data. However, no method of transmission over the Internet is 100% secure.

10. Contact Us

If you have questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us at: patientadvocacy@mandoshealth.com

11. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted here with a revised date.